When your artwork is approved we advise your order to take around 4 weeks to make up and send to you. Our completion deadline involves production, not couriers. This is just an estimated final deadline for completion and is subject to change. We will agree a provisional date via our summary sheet.
By agreeing to the summary sheet you are acknowledging your consent for approval as to the artwork, colour choices that have been discussed and thoroughly checked for spelling mistakes or information that may have been wrongly taken down and passed onto us.
Once approved by written email, the items will be printed as shown on the summary sheet. No refunds or reprints will be given once we have approval unless we have printed differently to that, that has been approved and the contract is binding. Your approval email will be our written evidence. For orders where we have printed differently to that agreed on the final summary sheet, only the wrongly printed element will be refunded or reprinted and not the whole order. If a wrong print colour has been used, in this instance the full order would be reprinted only. For example the wrong time / date has been printed on the invitation card, the information card only would be reprinted or refunded.
Should any details or wording need to be changed once the summary sheet has been approved and agreed to and the order is printed, an additional cost will incur for the element only that needs altering. For example the wrong time / date has been printed on the invitation card, the information card only would be reprinted or refunded.
If we encounter any unavoidable technical issues, you will be informed, however this may push timescales back as technical issues are out of our hands. We will endeavour to contact clients where possible, however this is not always possible.
Colours may differ from that shown on screen, we will not be held responsible for colour discrepancies. Should you require a particular shade of colour, we fully urge you to send a swatch or ask for a sample.
As we outsource materials, please be aware suppliers may change their stock from time to time (in rare circumstances) so be aware that an over arching colour term may differ slightly from any samples sent out. Please check if your sample was ordered more than 3 months before a bulk order is placed to be sure.
Orders will be sent via tracked courier or Royal mail signed for depending on the bulk of your order. You will receive a tracking/reference code when shipped.
Once our summary is sheet and approved by email, you are agreeing to our lead times and accepting our estimated completion date (subject to change). This does not take into account couriers, as couriers are out of our hands. The estimated time given to you is the outline for completion, your order may be ready before this, in which case you will have received tracking for your parcel.
We reserve the right to terminate your order at any time with a view to refunding the full amount should any issues arise between the client and designers. Please note lead times are an estimate and are subject to change or be delayed particularly at extremely busy times of the year. If you have any questions concerning this, please don’t hesitate to contact us.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Returns and exchange details
HOW DO I RETURN AN ITEM?
If you would like to return something please pop an e-mail to our customer service team making a note of your order number, your details and whether you would like a refund or exchange with the reason why.
Please note, as all items are made to order, refunds and exchanges are only issued for faulty items that are returned to us within 28 days and we’re unable to issue any request if you have not emailed us first.
Once we have received your email, we will then contact you with our returns address and further instructions.
Returned items must be unused (this includes being washed or worn) and be in the original packaging with labels intact. The cost of returning an item to us is your responsibility but we do recommend items are sent First Class Recorded. If a parcel is lost we can only refund items sent via recorded delivery. We will only refund the original shipping charge if the return is made within 7 days of you receiving the order.
If you are returning a faulty item to us we will refund the cost of shipping as well as the cost of the item.
Once we have received a returned item please allow 7-10 working days for us to process your exchange. Please note this is for faulty items only.
We will charge additional postage and packaging on all exchanges; our customer service team will advise you how to do this.